Schedule

Once you have created a Thinkific account and paid for the course, you will receive a welcome e-mail. You may then begin your course work. You have 60 days to complete each course, although the courses are available 24-hours per day.

Futurepast Online Course Refund Policy

Payments made for online courses are NOT refundable. However, the enrollment may be transferred with advance notice to Futurepast, if circumstances prevent an enrolled individual from taking an online course. Once a student has begun a course, no transfer requests will be honored, and no refunds of fees will be granted.

Upgrades and Discounts

Students who purchase an individual course module within a suite and choose to upgrade to the full suite of courses, that includes the purchased course module, may apply the purchased course fee(s) as a credit against the price of the related suite. Volume discounts for online course enrollments are available to organizations training more than three persons. Please e-mail fptraining@futurepast.com to discuss.

Other Terms and Conditions

Online training courses may NOT be transferred to or shared with another student. Prior to starting the course, please read ISO 14064:2019 Part 3. This standard may be purchased either from your national member body or from the ISO standards store [English, French only].

Privacy Policies

To view our Privacy Policy click HERE. To view the Thinkific Privacy Policy click HERE. To view the Stripe Privacy Policy click HERE.

Appeals Policy

An appeal may be submitted when a student believes a grade was miscalculated by the instructor. To file an appeal, please e-mail Kate Puddy, Futurepast’s Training Manager, at fptraining@futurepast.com or call +1 (703)-357-9127 ext. 5.

The appeal may be submitted no later than 30 calendar days after the certificate issuance date.

Complaint Policy

Futurepast is dedicated to providing quality service to all its customers. We value and greatly appreciate your feedback at any time. We are also committed to resolving any complaints you may have quickly, fairly and efficiently.

To file a complaint, or it you have any questions or concerns, please e-mail us at contactus@futurepast.com or call +1 (703)-357-9127.

Non-Discrimination Policy

Futurepast maintains objectivity and impartiality to delivering training services in a non-discriminatory manner.

Futurepast does not and shall not discriminate on the basis of race, color, religion, gender, gender expression, age, national or ethnic origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, admission policies, administration of training policies, hiring and firing of staff, selection of subcontractors, and provision of services.

Futurepast is committed to providing an inclusive environment for all members of its staff and subcontractors, and for the clients it serves.

Questions

For questions about the courses we offer, or any other inquiries, please e-mail our Training Manager, Kate Puddy at: kate.puddy@futurepast.com